Refund Policy

1. Refund Eligibility:

a. We offer refunds for products/services purchased directly from FoosFuel by Raphael Hampel.

b. To be eligible for a refund, the product/service must be returned in its original condition, and the refund request must be made within 21 days from the date of purchase.

2. Non-Refundable Items:

a. Certain products/services may not be eligible for a refund. These include, but are not limited to, customized items.

3. How to Request a Refund:

a. To request a refund, please contact our customer support team at info@foosfuel.com.

b. Provide your order number, a clear explanation of the reason for the refund request, and any supporting documentation.

4. Refund Processing:

a. Once your refund request is received and approved, we will process the refund within 14 days.

b. Refunds will be issued to the original payment method used for the purchase.

5. Partial Refunds:

a. In some cases, partial refunds may be granted for products/services that are not in their original condition or are returned after the specified refund period.

6. Late or Missing Refunds:

a. If you haven't received your refund within the specified timeframe, please check your bank account or contact your credit card company.

b. If the issue persists, contact our customer support team for further assistance.

7. Changes to Refund Policy:

a. FoosFuel by Raphael Hampel reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

8. Contact Information:

a. For any questions regarding our refund policy, please contact us at info@foosfuel.com.

By making a purchase from FoosFuel by Raphael Hampel, you acknowledge and agree to abide by the terms and conditions of this refund policy.

FoosFuel by Raphael Hampel

Im Steinacker 4
75180 Pforzheim
GERMANY

info@foosfuel.com